Shipping policy
PREPGUARD SHIPPING POLICY
Last updated: 5 October 2026
UK Delivery
PrepGuard currently focuses primarily on deliveries within the United Kingdom.
Available shipping services and the applicable delivery charge will be shown at checkout before you place your order. Shipping charges may vary depending on the products ordered, delivery location and the supplier or fulfilment partner responsible for dispatch.
Order Processing and Fulfilment
PrepGuard works with a number of suppliers and fulfilment partners to provide our range of preparedness products.
This means products may be dispatched directly from one of our suppliers rather than from PrepGuard itself.
If your order contains products supplied by different fulfilment partners, your order may arrive in more than one parcel and at different times. Where available, tracking information will be provided after dispatch.
Delivery Times
Delivery estimates shown during checkout or provided after an order is placed are estimates unless we expressly state that a particular delivery date is guaranteed.
Delivery times can vary depending on the product, supplier, carrier and delivery location.
We will take reasonable steps to ensure orders are delivered within the timeframe required by applicable UK consumer law. If there is a significant delay or we become aware that an item cannot be supplied, we will contact you where reasonably possible.
Shipping Charges
Shipping charges are calculated at checkout based on the available shipping service for the products in your basket.
Because products may be fulfilled by different suppliers, shipping charges can vary between products or orders.
You will be shown the applicable delivery charge before completing your purchase.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible at dudemister1981@gmail.com. We will try to help, but we may be unable to change an address once an order has entered fulfilment or has been dispatched.
Damaged, Missing or Incorrect Deliveries
Please inspect your order when it arrives.
If an item arrives damaged, you receive the wrong item, or a parcel appears to be missing, contact us as soon as reasonably possible at dudemister1981@gmail.com with your order details.
Where appropriate, photographs of the parcel and product may help us investigate the issue with the supplier or carrier.
Nothing in this Shipping Policy affects your statutory consumer rights.
Returns
Please do not return products to our correspondence address or directly to a supplier unless we have instructed you to do so.
Because PrepGuard uses multiple fulfilment partners, the correct return address may vary by product.
Please contact us first and follow the instructions provided. Full details are available in our Return and Refund Policy.
Contact
For questions about shipping or an existing order, contact:
PrepGuard
Email: dudemister1981@gmail.com
Correspondence address:
Bartle House, 9 Oxford Court
Manchester
M2 3WQ
United Kingdom
Please note: this correspondence address is not a general product returns address.