Refund policy

30-Day Returns
We want you to be happy with your PrepGuard purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.
To request a return, contact us at dudemister1981@gmail.com with your order details.
Please do not send an item back to our business correspondence address or directly to a supplier unless we have provided you with return instructions. Because some PrepGuard products are fulfilled by different suppliers, the correct return address may vary. Once your return has been approved, we will provide instructions explaining where and how the item should be returned.
Items returned without first contacting us may not be accepted.
For returns made under our voluntary 30-day return policy, items should normally be unused, in their original condition and, where applicable, with their original packaging, accessories and tags. Proof of purchase may be required.
UK Consumer Cancellation Rights
Our 30-day return policy is in addition to your statutory rights and does not affect them.
For most goods purchased online, UK consumers have the legal right to cancel their order within 14 days after receiving the goods without giving a reason. After notifying us of the cancellation, you normally have a further 14 days to return the goods.
You may inspect and handle goods as you would reasonably be able to do in a shop. We may make an appropriate deduction from a refund if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Where the statutory right to cancel applies, we will also refund the standard delivery charge paid for the original order. If you chose a more expensive delivery method, we are not required to refund the additional amount above the standard delivery charge.
Unless the goods are faulty, damaged, incorrect, or we agree otherwise, you may be responsible for the direct cost of returning goods when exercising a change-of-mind cancellation right. We will tell you how and where to return the item before you send it.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, defective, not as described or if you have received the wrong item.
Please include your order details and, where appropriate, photographs showing the problem so that we can investigate it quickly.
Nothing in this policy limits your statutory rights under UK consumer law. Where goods are faulty, not as described or otherwise do not conform to the contract, you may be entitled to a refund, repair or replacement as provided by law.
Exceptions
Certain goods may be excluded from change-of-mind returns where permitted by law. Examples can include goods made to your specifications or clearly personalised, goods that deteriorate or expire rapidly, and sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
These exclusions do not remove your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
Sale Items
Sale or discounted items remain covered by your statutory consumer rights. Where applicable, they may also be returned under our voluntary 30-day return policy subject to the conditions stated above.
Exchanges
If you would like a different product, please contact us. In most cases the simplest option will be to return the original item and place a new order once the return has been accepted.
Refunds
We will let you know when your return has been received and assessed.
Where you exercise your statutory cancellation right, refunds will be made within the time required by UK law. Generally, for returned goods this is within 14 days after we receive the goods back or, if earlier, after you provide evidence that they have been sent back. Refunds will normally be made to the original payment method. �
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For returns made solely under our additional 30-day policy, we will process an approved refund as promptly as reasonably possible after the returned item has been received and assessed. Your bank or payment provider may take additional time to show the refund in your account.
Contact Us
For returns, refunds or questions about this policy, contact:
PrepGuard
Email: dudemister1981@gmail.com
Please contact us before returning any goods so that we can provide the correct return instructions.